1. Introduction

Roy & Company LLC (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, and communications, including SMS marketing, email marketing, appointment scheduling, and website analytics. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact information
We may collect your full name, email address, phone number, company name, and mailing address when you submit forms, request consultations, or otherwise provide it to us.

Communications data
If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.

Usage and device information
We may use cookies, pixels, and analytics tools to collect information about how you interact with our website, including IP address, browser type, pages visited, and other engagement data.

Appointment and service data
If you schedule appointments or use our services, we may collect details associated with those interactions to provide support and service delivery.

3. How We Use Your Information

We use your information to:

• Provide requested real estate services and customer support

• Send appointment confirmations and reminders

• Send SMS and email communications you have explicitly consented to receive

• Improve our website, service delivery, and marketing performance using analytics

• Maintain compliance records related to consent and opt-outs

• Protect our business, clients, and users, including fraud and security monitoring

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalise your experience and analyse website usage. You can control cookies via your browser settings. Some website features may not function correctly if cookies are disabled.

5. How We Share Your Information

Data will not be sold or shared with third parties for promotional or marketing purposes.

We may share information in the following limited circumstances:

Service providers
We may share information with trusted vendors who help us deliver services, including SMS/email delivery, scheduling, customer support, and analytics providers. These providers may only use information to perform services on our behalf.

Legal and safety
We may disclose information if required by law or to protect the rights, safety, or security of Roy & Company LLC, our clients, or others.

Business transfers
If Roy & Company LLC is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. Any successor will be required to honour this Privacy Policy.

Third-party sharing
No mobile phone information, SMS opt-in data, or consent records will be shared with third parties for marketing or promotional purposes. Information sharing with service providers for support services, such as customer service, is permitted.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no method of transmission or storage is completely secure.

8. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with a revised Last Updated date.

Terms and Conditions

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.

2. You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at info@royandcompany.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy: https://royandcompany.com/privacy-policy/

10. Contact Us

If you have questions about this Privacy Policy, contact: